Exchange Policy

Welcome to Chrome Hearts CLO. If your item doesn't fit or isn't quite right, we're happy to help you exchange it. Please read our Exchange Policy carefully before making a request.

1. Exchange Eligibility

You may request an exchange under the following conditions:

• Item must be unused, unworn, and in original condition
• Item must include original tags and packaging
• Exchange request must be made within 7 days of delivery

2. Items Not Eligible for Exchange

• Jewelry items (for hygiene reasons)
• Sale or discounted items
• Gift cards (if applicable)
• Used, washed, altered or damaged items (not caused by us)

3. Exchange Process

1. Email us at support@chromeheartsclo.com
2. Provide your order number, the item you want to exchange and the new size or color you'd like
3. Our support team will send you exchange instructions
4. Please don't ship any item back before you receive our instructions

4. Inspection and Dispatch

• Once we receive and inspect your item, we'll confirm your exchange by email
• Your new item will be shipped based on availability
• If the size or color you want is out of stock, you can choose another item or request a refund under our Refund & Return Policy

5. Shipping Costs

• Original shipping charges are non-refundable
• Customers are responsible for return shipping costs on exchanges
• In case of defective or wrong items, we will cover the return shipping

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos as proof
• We will offer a replacement or full refund at no extra cost